Frequently Asked Questions
Everything you need to know about our premium flavor concentrates.
Are Capella Flavors products food-grade and safe for consumption?
Yes, all our flavor concentrates are manufactured using food-grade ingredients and are intended for use in a variety of food and beverage applications.
Do your flavorings contain diacetyl or added sweeteners?
We offer a wide selection of flavors that are diacetyl-free. While most concentrates do not contain sugar, please refer to the specific lab reports and SDS sheets available on our website for detailed ingredient disclosures.
How should I store my flavor concentrates for maximum shelf life?
We recommend storing your flavors in a cool, dry place away from direct sunlight. When stored properly, most flavors have a shelf life of approximately 12 to 24 months.
What is your standard shipping policy for domestic orders?
Orders are typically processed within 1-3 business days. We offer various shipping methods via major carriers, and tracking information will be emailed to you as soon as your order leaves our facility.
Can I return a flavor if I do not like the taste?
Due to the nature of our products and health safety regulations, we cannot accept returns on opened bottles of flavor concentrates. We recommend purchasing smaller sample sizes before committing to larger quantities.
Do you offer wholesale pricing for commercial businesses?
Yes, we provide bulk pricing and wholesale accounts for manufacturers and high-volume retailers. Please contact our sales team via the wholesale registration form for more information.